Refund policy

Return and Refund Policy

Effective Date: July 20, 2026

This Return and Refund Policy applies to purchases made directly through https://slecofom.com. By placing an order with Slecofom, you agree to the terms below.

101-Night Sleep Trial

We want you to be sure about your mattress, so every mattress purchased directly from Slecofom comes with a 101-night sleep trial. Your trial begins on the date your order is delivered.

A new mattress can feel different at first, and your body usually needs time to adjust. For this reason, we ask that you sleep on your mattress for at least 30 nights before requesting a return. This 30-night adjustment period is required, and return requests submitted before night 30 cannot be processed.

If you are still not satisfied any time after the adjustment period and through night 101, you may return your mattress for a full refund.

What the Trial Covers

  • The 101-night sleep trial applies to mattresses only. Accessories and other products may be covered by different terms.
  • The trial applies only to the original purchaser who bought directly from https://slecofom.com.
  • We allow one return or exchange per household every 12 months.

How Returns Work

You do not need to ship the mattress back yourself, and you do not need the original box or packaging. Please do not arrange a return on your own.

To start a return, contact us at support@slecofom.com with:

  • Your order number
  • The full name and email used on the order
  • The delivery address
  • The reason for your return

After we confirm your request is eligible, our team will arrange a free pickup or a local donation of the mattress, along with the correct instructions. Returns are free of charge, with no return shipping fee and no restocking fee.

Refunds

Once your return is confirmed and completed, we will issue a full refund to your original payment method. Refunds are typically processed within 5 to 10 business days. The time it takes to appear on your statement may vary depending on your bank or payment provider.

Mattress Condition

To qualify for a trial return, your mattress must be in clean, donatable condition. We cannot accept mattresses that are stained, soiled, torn, burned, damaged, or affected by mold, pests, or unsanitary conditions. We also cannot accept mattresses that have been misused, abused, altered, or used in a way inconsistent with normal household use.

Slecofom reserves the right to refuse a return that does not meet these conditions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your mattress arrives damaged, defective, incomplete, or incorrect, contact us promptly at support@slecofom.com with your order number and clear photos or videos of the issue. We will review your claim and provide a suitable resolution, such as a replacement, refund, or return, at no cost to you.

Exchanges

We do not offer direct exchanges for non-defective mattresses. If you would like a different model or size during your trial, you may return your current mattress first and place a new order once the return is approved. Exchanges are subject to the same one-per-household-per-12-months limit.

Non-Returnable Items

The following are not eligible for a trial return:

  • Products not purchased directly from https://slecofom.com
  • Returns requested before the 30-night adjustment period
  • Returns beyond the 101-night trial window
  • Mattresses that are stained, soiled, torn, damaged, or in unsanitary condition
  • Products damaged by misuse, abuse, improper setup, storage, or care
  • Products that have been altered or intentionally damaged
  • Products used in commercial, rental, resale, or unauthorized distribution settings
  • Final sale, clearance, or promotional items marked as non-returnable
  • Gift cards and other non-physical products

Order Cancellation

To cancel an order, contact us at support@slecofom.com as soon as possible. If your order has not yet shipped or entered fulfillment, we will make reasonable efforts to cancel it. If it has already shipped, it may need to be handled as a return after delivery.

Warranty

Your mattress is also protected by a separate 10-year limited warranty covering manufacturing defects such as sagging, seam separation, or material flaws under normal use. The sleep trial and the warranty are separate: the trial covers comfort and satisfaction, while the warranty covers defects. Warranty terms are provided separately.

Policy Abuse

Slecofom reserves the right to limit, refuse, or deny returns, refunds, or replacements in cases of suspected fraud, abuse, repeated or excessive returns, intentional damage, resale activity, or violation of this policy.

Changes to This Policy

Slecofom may update or modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Return and Refund Policy, please contact us:

Slecofom Customer Support
Email: support@slecofom.com
Website: https://slecofom.com

Company: XUNHUI TRADING LIMITED 

Store Name: Slecofom

Address:Flat/Room 1009, 10/F, West Coast International Building,
290-296 Un Chau Street, Sham Shui Po, Kowloon, Hong Kong