Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed directly through https://slecofom.com. By placing an order with Slecofom, you agree to the terms below.

Order Processing

Orders are typically processed within 1 to 2 business days after your payment is received and confirmed. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may take slightly longer.

You will receive a confirmation email once your order is placed, and a shipping notification with tracking information once your order has been dispatched.

Shipping Destinations

We currently ship within the United States. At this time, we are unable to ship to P.O. boxes, APO/FPO addresses, or destinations outside the United States unless otherwise stated.

Shipping Costs and Delivery Time

We offer free standard shipping on mattress orders within the United States. Estimated delivery is 2 to 4 business days after your order has been dispatched.

All delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, the carrier, and factors outside our control.

Fulfillment and Warehouses

Your order may be shipped from one of our warehouses based on product availability and your delivery location. If your order includes multiple items, they may be shipped separately and arrive at different times.

Order Tracking

Once your order ships, we will send you a tracking number by email. Please allow some time for the tracking information to update after you receive it.

Shipping Delays

We are not responsible for delays caused by shipping carriers, weather, customs, natural events, or other circumstances beyond our control. If your order is significantly delayed, please contact us at support@slecofom.com and we will do our best to help.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address or a failed delivery, additional shipping charges may apply for reshipment.

Damaged or Lost Shipments

If your order arrives damaged, or if your tracking shows delivered but you have not received it, please contact us promptly at support@slecofom.com with your order number and any relevant photos so we can assist you.

Returns

For information about returns, refunds, and our sleep trial, please see our Return and Refund Policy at https://slecofom.com/policies/refund-policy

Shipping & Fulfillment

SLECOFOM is operated by XUNHUI TRADING LIMITED, a Hong Kong registered company. Orders for U.S. customers are fulfilled from our U.S. fulfillment warehouses or logistics partners based on inventory availability and delivery destination.

Our current U.S. fulfillment locations include:
- New Jersey warehouse: 1900B River Rd, Burlington, NJ 08016
- Texas warehouse: 14402 Fallbrook Dr Ste 200, Bldg 4, Cypress, TX 77429
- California warehouse: 728 W Rider St, Perris, CA 92571, United States

These locations are fulfillment warehouses and are not retail stores or our legal registered office.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Slecofom Customer Support
Email: support@slecofom.com
Website: https://slecofom.com

Business Address

SLECOFOM is operated by XUNHUI TRADING LIMITED.
Registered business address:
Flat/Room 1009, 10/F, West Coast International Building,
290-296 Un Chau Street, Sham Shui Po, Kowloon, Hong Kong