Q: The carrier website shows the mattress was delivered, but I haven’t received it. What should I do?

A:
1.Primary Solution: When placing your order, please request adult signature confirmation for delivery.
2.If no signature confirmation was requested, the delivery status on the carrier’s website will be considered as proof of successful delivery.
3.If the carrier’s website confirms delivery but you did not receive the product, we can assist in filing a claim with the carrier. If the carrier admits the package is lost, you will receive a full refund. Otherwise, the order will be deemed successfully delivered.