How Can We Help?
Find answers to common questions, get support, or contact our team directly.
Browse Help Topics
Shipping & Delivery
Track your order, shipping times, and delivery information.
Learn MoreReturns & Refunds
Learn about our 101-night trial and hassle-free returns.
Learn MoreWarranty
Information about our 10-year warranty coverage.
Learn MoreOrders
View, modify, or cancel your orders.
Learn MoreProduct Info
Specifications, care instructions, and more.
Learn MoreMy Account
Manage your account settings and preferences.
Learn MoreFrequently asked questions
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping is available for 1-2 business day delivery. Free shipping on all orders over $99.
What is your return policy?
We offer a 101-night trial period. If you're not completely satisfied with your purchase, you can return it for a full refund within 101 nights of delivery. No questions asked.
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can also log into your account to view order status and tracking details.
What does the warranty cover?
Our 10-year warranty covers manufacturing defects, material issues, and abnormal wear. It does not cover normal wear and tear or damage from misuse.
Can I change or cancel my order?
You can modify or cancel your order within 24 hours of placing it. After that, please contact our support team and we'll do our best to accommodate your request.
Still Need Help?
Our support team is here for you