Return and Refund Policy

Effective Date: July 20, 2026

This Return and Refund Policy applies to purchases made directly through https://slecofom.com. By placing an order with Slecofom, you agree to the terms and conditions below.

30-Day Return Policy

Slecofom accepts eligible return requests within 30 days from the date your order is delivered. Return requests submitted after 30 days from delivery may not be accepted.

We want customers to feel confident when shopping with us. If your item arrives damaged, defective, incorrect, or if you are not satisfied with your eligible purchase, please contact us within the return period so we can assist you.

Return Eligibility

To be eligible for a return, the item must meet the following requirements:

The product must be purchased directly from https://slecofom.com.
The return request must be submitted within 30 days from the delivery date.
The product must be clean, sanitary, and free from stains, odors, mold, pests, tears, burns, excessive wear, or intentional damage.
The product must not have been misused, abused, altered, modified, or used in a way inconsistent with normal household use.
The return must be reviewed and approved by Slecofom customer support before the item is sent back.
Proof of purchase, such as an order number or order confirmation email, is required.

Slecofom reserves the right to refuse any return that does not meet the requirements of this policy.

Return Authorization Required

Customers must contact Slecofom before returning any product. Returns sent without prior authorization may be refused, delayed, or not eligible for a refund.

To start a return, please contact us at:

Email: support@slecofom.com

Please include the following information in your return request:

Order number
Full name
Email address used for the order
Delivery address
Reason for return
Photos or videos of the product and packaging, if requested

After reviewing your request, our customer support team will confirm whether your return is eligible and provide the correct return instructions.

Return Warehouse Policy

Returns must be sent back to the same warehouse from which the order was originally shipped.

Customers should not choose a return address on their own. After your return request is approved, Slecofom customer support will verify the original shipping warehouse and provide the correct return address and instructions.

Returns sent to the wrong address, sent without authorization, or sent in a manner inconsistent with our instructions may be refused, delayed, returned to sender, or not eligible for a refund.

Return Shipping Costs

For damaged, defective, or incorrect items caused by Slecofom, we will cover the return shipping cost after the issue has been verified.

For non-quality related returns, including change of mind, ordering the wrong size, refusal of delivery, incorrect shipping information provided by the customer, or other customer-related reasons, the customer may be responsible for return shipping costs.

Any applicable return shipping costs will be clearly communicated before the return is processed.

Refunds

Once the returned product has been received, inspected, and approved, we will issue a refund to the original payment method.

Refunds are typically processed within 5 to 10 business days after the return has been approved. Actual posting times may vary depending on your bank, credit card company, or payment provider.

Original shipping fees, expedited shipping fees, handling fees, delivery service fees, removal fees, or other service-related fees may be non-refundable unless the return is due to an error by Slecofom.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, incomplete, or incorrect, please contact us promptly at support@slecofom.com.

Please include your order number and clear photos or videos showing the issue. Slecofom will review the claim and, where appropriate, provide a replacement, refund, return label, or another suitable resolution.

Exchanges

We do not offer direct exchanges for non-defective products. If you would like a different model or size, you may return the eligible item first and place a new order after the return is approved.

If the product is defective, damaged, or incorrect, Slecofom may offer a replacement subject to verification and product availability.

Non-Returnable Items

The following items are not eligible for return:

Products not purchased directly from https://slecofom.com.
Products returned without prior authorization.
Products with stains, odors, mold, pests, tears, burns, excessive wear, or unsanitary conditions.
Products damaged by misuse, abuse, improper setup, improper storage, or improper care.
Products that have been altered, modified, or intentionally damaged.
Products used in commercial settings, rental properties, resale, liquidation, or unauthorized distribution.
Final sale, clearance, or promotional items marked as non-returnable at the time of purchase.
Gift cards or other non-physical products, if applicable.

Order Cancellation

Customers may request order cancellation by contacting support@slecofom.com as soon as possible.

If the order has not yet shipped or entered fulfillment, we will make reasonable efforts to cancel it. If the order has already shipped, the order may need to be handled as a return after delivery.

Refused Delivery and Incorrect Address

If an order is refused, undeliverable, or returned due to an incorrect or incomplete shipping address provided by the customer, any additional shipping, return shipping, handling, or carrier fees may be deducted from the refund where permitted.

Policy Abuse

Slecofom reserves the right to limit, refuse, or deny returns, refunds, or replacements in cases of suspected fraud, abuse, repeated excessive returns, intentional damage, resale activity, or violation of this Return and Refund Policy.

Changes to This Policy

Slecofom reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have any questions about this Return and Refund Policy, please contact us:

Slecofom Customer Support
Email: support@slecofom.com
Website: https://slecofom.com