FAQ Shipping & Returns

Q: The carrier website shows the mattress was delivered, but I haven’t received it. What should I do?

A:1.Primary Solution: When placing your order, please request adult signature confirmation for delivery.2.If no signature confirmation was requested, the delivery status on the carrier’s website wi...

Read full answer

Q: Will orders with shipping fees be delivered to the apartment door?

A: No. All orders, regardless of whether shipping fees are charged, will only be delivered to the entrance of the provided address. For apartment addresses, delivery will be made to the apartment b...

Read full answer

Q: If I’m unsatisfied with the mattress’s firmness/softness or I think the feeling of sleeping on it doesn’t match my expectations, even I think it's inconsistent with the description on the webpage, can I return it for a refund?

A: Since each individual’s weight and physical perception varies, we cannot guarantee that every customer will experience the same level of firmness/softness with the same mattress. Similar to how ...

Read full answer

Q: If I change my mind for any reason, can I return the mattress?

A: Yes, if the mattress is unopened or can be repackaged into its original box. Upon receiving the return, we will process your refund promptly, but the return shipping fees will be deducted. If th...

Read full answer

Q: The carrier has picked up my returned mattress. Can I get an immediate refund?

A: No. We will process your refund only after we receive the returned item and confirm it is the original product.

Read full answer

Q: The mattress height I measured is different from the description on the product page. Can I return it for a refund?

A: Mattresses are compressed during packaging. Due to physical factors, the height may differ temporarily when first unpacked. Please wait at least 72 hours after unboxing before measuring. When me...

Read full answer

Q：What forms of payment are accepted?

We accept American Express, Visa, Mastercard, and Discover, and happily extend financing options via Affirm. We also accept Amazon Pay and PayPal.

Read full answer

Q：What should I do if the packaging is damaged upon receiving the package?

A：If the plastic film on the mattress is damaged during shipping, it will immediately inflate. If you find the mattress has already inflated when you sign for the package, please take a photo immed...

Read full answer

Q：Do I need to pay to return my Slecofom Mattress?

A：Returns, as always, are free if you are in the contiguous U.S. If you are outside of the U.S. a delivery charge is added at checkout, but a return is still free.

Read full answer

Q：Do you permit exchanges?

A：Yes. Should you decide to exchange your Slecofom mattress or furniture product, simply get in touch with a sleep specialist by chatting or calling us at line. Exchange options may vary by product.

Read full answer

Q：How do you return an accessory?

A：For unopened mattresses, you can choose to refuse delivery and have it automatically returned, or sign for the package and contact FedEx/UPS for pickup and mailing it back to our address.For open...

Read full answer

Q：The package shows as "delivered," but I haven't received it?

A：Suggest the customer check: Politely ask the customer to check all possible locations, including around the house, neighbors' offices, the property management office, and the garage door. Sometim...

Read full answer

Q：When will I receive my package?

A：Generally, we will arrange for your order to be shipped from a nearby warehouse within 2 hours of you placing it, and it should arrive in about 2-4 days.

Read full answer

Frequently Asked Questions