Frequently Asked Questions
Find answers to common questions about our products
A：Yes. For floor use, please keep the room well ventilated to avoid moisture buildup at the bottom.
Read full answerA：Absolutely. A mattress protector is highly recommended to keep the mattress clean, prevent stains and prolong its lifespan.
Read full answerA：The removable cover (if applicable) can be spot cleaned with a damp cloth and mild detergent. Do not machine wash, bleach or soak the mattress core. Regularly rotate the mattress head-to-foot eve...
Read full answerA：No. It works perfectly on platform beds, slatted frames, floor mats and standard box springs. Slatted frames need slat spacing less than 4 inches for better support.
Read full answerA：Total thickness: 14 inch. Please check the size before purchasing.
Read full answerA：All sizes match standard US bed frames, box springs, platform beds, slatted beds and adjustable bed bases. No special frame is required.
Read full answerA：We carry Twin, Twin XL, Full, Queen, King, California King, all compliant with US standard mattress dimensions.
Read full answerA：We use high-resilience high-density foam, which features excellent shape retention. It resists sagging and indentation, and maintains consistent support for years.
Read full answerA：Our mattress is hypoallergenic, dust-mite resistant and pet-hair repellent. It is friendly to people with allergies, asthma and sensitive skin.
Read full answerA：Yes. The medium-firm design provides targeted support for your spine, waist and pressure points. It keeps your body properly aligned and eases discomfort from long-time sleeping.
Read full answerA：No squeaking or crinkling sounds at all. The Built-in independent silent spring and integrated foam structure stays quiet even when you toss and turn frequently.
Read full answerA：The foam and breathable fabric cover enhance air circulation effectively. It prevents heat buildup, keeps you cool all night, and works well in all seasons.
Read full answerA：It is made of high-density supportive foam + premium comfort foam. The breathable soft cover is skin-friendly, stretchable and quiet. We use no harmful chemicals.
Read full answerA：Super easy to set up. One person can finish unboxing and installation in 5 minutes. No extra tools are needed. Just move the box to your bedroom, cut the plastic wrap and unroll the mattress.
Read full answerA：We do not recommend re-compressing or re-rolling the mattress after opening the vacuum seal. It will affect the foam structure and cannot restore to original state.
Read full answerA：A mild temporary odor is normal for newly compressed mattresses, caused by sealed packaging. The smell is non-toxic and harmless. Simply unroll it in a well-ventilated room, and the odor will dis...
Read full answerQ：Can I sleep on the mattress immediately after unboxing?A：You can use it temporarily, but we suggest waiting 24–72 hours for full expansion. This helps the mattress restore full thickness, support...
Read full answer
A：It instantly expands right after opening the vacuum seal. It reaches 90% full shape within 24 hours, and full size & comfort in 48–72 hours. We recommend waiting 72 hours before regular use f...
Read full answerA：Ideal for adults, teens, guest rooms, apartments, dorms and rental houses. It also fits people with mild back pain thanks to its supportive design.
Read full answer
A：Works well for all sleeping positions. It relieves pressure on shoulders and hips for side sleepers, keeps your spine aligned for back and stomach sleepers.
Read full answer