Frequently Asked Questions
Find answers to common questions about our products
Do not cut the mattress foam itself when unboxing, only cut the outer plastic wrap.Keep pets from scratching the mattress cover to avoid damage.Avoid placing sharp objects on the mattress.
Read full answerA：No fiberglass at all. We use safe fire-resistant materials, no glass fiber inside or on the cover, totally safe for daily use.
Read full answerA：Yes. Our foam is CertiPUR-US certified: no formaldehyde, no harmful phthalates, no heavy metals, low VOC emissions. Safe for adults, kids and pregnant women.
Read full answerA：Please contact our support team first. We will guide you through the return process. For compressed mattresses, you do not need to re-roll it; we follow standard large-item return rules.
Read full answerA：Yes. We provide a [100-night] sleep trial. If you are not satisfied within the trial period, contact our customer service for return support.
Read full answerA：We offer a 10-year limited warranty against defects in materials and workmanship, including abnormal sagging, cracking or foam damage under normal use.
Read full answer•Retain the original Slecofom packaging and tags for at least 30 days after delivery. •This warranty does not affect your statutory rights as a consumer. For warranty validity, the Slecofom mattres...
Read full answer1. Contact Slecofom customer service or on the platform you purchased via [email/phone] and provide: Proof of purchase (receipt or order confirmation). Photos/videos clearly showing the defect....
Read full answerA：1. Exclusions Normal wear and tear (e.g., minor fabric softening, slight body impressions). Failure to unbox, unroll, remove plastic, and fully expand the Slecofom mattress within 30 days of ...
Read full answerA: 1. Initial Inspection Unpack the mattress and allow at least 72 hours for full expansion. After recovery, inspect the product for the following defects: Visible stains, dirt, or soiling up...
Read full answerA: Our Slecofom Warranty covers the replacement or repair of a product that has a manufacturing or material defect during the applicable warranty period - although there are some exceptions. The t...
Read full answerA：Try your mattress as part of our 102-night sleep trial, risk-free. If you change your mind within 102 nights after testing your mattress for at least 30 nights, we'll schedule your free return an...
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