Frequently Asked Questions
Find answers to common questions about our products
•Retain the original Slecofom packaging and tags for at least 30 days after delivery. •This warranty does not affect your statutory rights as a consumer. For warranty validity, the Slecofom mattres...
Read full answer1. Contact Slecofom customer service or on the platform you purchased via [email/phone] and provide: Proof of purchase (receipt or order confirmation). Photos/videos clearly showing the defect....
Read full answerA：1. Exclusions Normal wear and tear (e.g., minor fabric softening, slight body impressions). Failure to unbox, unroll, remove plastic, and fully expand the Slecofom mattress within 30 days of ...
Read full answerA: 1. Initial Inspection Unpack the mattress and allow at least 72 hours for full expansion. After recovery, inspect the product for the following defects: Visible stains, dirt, or soiling up...
Read full answerA: Our Slecofom Warranty covers the replacement or repair of a product that has a manufacturing or material defect during the applicable warranty period - although there are some exceptions. The t...
Read full answerA：Try your mattress as part of our 102-night sleep trial, risk-free. If you change your mind within 102 nights after testing your mattress for at least 30 nights, we'll schedule your free return an...
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