FAQ Shipping & Returns

Q：Is the packaging environmentally friendly?

A：We use recyclable cardboard and plastic film, eco-friendly and easy to dispose.

Q：Can the package be delivered to upstairs/apartments?

A: Standard delivery follows the carrier's rules. In most cases, packages are delivered to the building entrance or the door of your unit, depending on the carrier and building access. The compact ...

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Q：Why is the mattress packed in a small box?

A：Vacuum compression and rolling reduce volume greatly, which makes delivery easier, saves shipping cost, and helps you carry it into narrow hallways, stairs and small bedrooms easily.

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Q: The carrier website shows the mattress was delivered, but I haven’t received it. What should I do?

A:1.Primary Solution: When placing your order, please request adult signature confirmation for delivery.2.If no signature confirmation was requested, the delivery status on the carrier’s website wi...

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Q: Will orders with shipping fees be delivered to the apartment door?

A: Standard delivery follows the carrier's rules. In most cases, packages are delivered to the building entrance or the door of your unit, depending on the carrier and building access. The compact ...

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Q: If I’m unsatisfied with the mattress’s firmness/softness or I think the feeling of sleeping on it doesn’t match my expectations, even I think it's inconsistent with the description on the webpage, can I return it for a refund?

A: Since each individual’s weight and physical perception varies, we cannot guarantee that every customer will experience the same level of firmness/softness with the same mattress. Similar to how ...

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Q: If I change my mind for any reason, can I return the mattress?

A: Yes. Every Slecofom mattress comes with a 101-night sleep trial. After testing your mattress for at least 30 nights, if you are not satisfied for any reason, email support@slecofom.com and we wi...

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Q: The carrier has picked up my returned mattress. Can I get an immediate refund?

A: No. We will process your refund only after we receive the returned item and confirm it is the original product.

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Q: The mattress height I measured is different from the description on the product page. Can I return it for a refund?

A: Mattresses are compressed during packaging. Due to physical factors, the height may differ temporarily when first unpacked. Please wait at least 72 hours after unboxing before measuring. When me...

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Q：What forms of payment are accepted?

We accept American Express, Visa, Mastercard, and Discover, and happily extend financing options via Affirm. We also accept Amazon Pay and PayPal.

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Q：What should I do if the packaging is damaged upon receiving the package?

A：If the plastic film on the mattress is damaged during shipping, it will immediately inflate. If you find the mattress has already inflated when you sign for the package, please take a photo immed...

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Q：Do I need to pay to return my Slecofom Mattress?

A: Returns are always free within the contiguous United States. We schedule a free pickup at your address, so you never pay return shipping. We currently ship to the US only.

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Q：Do you permit exchanges?

A: Yes. If you would like to exchange your Slecofom product, email us at support@slecofom.com or message us on WhatsApp at +1 803-991-9410, and our team will walk you through the options. Exchange ...

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Q：How do you return an accessory?

A: For unopened items, you may refuse delivery and the package will be returned automatically, or email support@slecofom.com to arrange a return. For mattresses opened under the 101-night sleep tri...

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Q：The package shows as "delivered," but I haven't received it?

A：Suggest the customer check: Politely ask the customer to check all possible locations, including around the house, neighbors' offices, the property management office, and the garage door. Sometim...

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Q：When will I receive my package?

A：Orders are processed within 1-2 business days and shipped from the nearest US warehouse. Delivery typically takes 2-4 business days after dispatch.

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Frequently Asked Questions