Q：The package shows as "delivered," but I haven't received it?

A：Suggest the customer check: Politely ask the customer to check all possible locations, including around the house, neighbors' offices, the property management office, and the garage door. Sometimes packages are placed in inconspicuous locations.Ask family members: Confirm if a family member, roommate, or neighbor received the package on their behalf.Wait 24 hours: Sometimes carriers like USPS/FedEx will mark the package as "delivered" in advance, but the actual delivery may not occur until the next day.